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Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Elite Embroidery Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Elite Embroidery Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Elite House, Bells Close, Newcastle Upon Tyne NE15 6XY Our company registration number is 4029354, registered address: Elite House, Front Street, Bells Close, Lemington, Newcastle upon Tyne. NE15 6XY

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences and performance.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Free Delivery only applies on any promotions to UK Mainland Only. Anywhere outside the UK Mainland please see here the charging fees.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Free Embroidery logo in all order over £40. Less than this amount, charges may apply (£10-Small logos, £15-Large logos)
  • Setup of Vector files for print have a minimum charge of £15.
  • Set up Fees are non-refundable.
  • The price for the Small Logos (eg. Left Breast) may be subject to an extra charge if it passes the 8500 stitches.
  • The price for the Big Logos (eg. Back Logo) may be subject to an extra charge if it passes the 20000 stitches.
  • All artwork must be approved before production can be processed, and this can lead to delays on your order going to production.
  • Turnaround is between 5-7 business days. On larger orders the turnaround can increase to 14 business days, this will be confirmed on the receipt of your order. Elite Embroidery ltd will notify you of any stock issues.