1. Introduction
These Terms and Conditions govern your use of the Elite Embroidery Ltd website and your purchase of goods and services from us. By accessing or using our website or placing an order, you agree to be bound by these terms.
2. Information About Us
Elite Embroidery Ltd is a company registered in England and Wales with company number 4029354. Our registered office is at Elite House, Bells Close, Newcastle Upon Tyne NE15 6XY.
3. Your Order
- Acceptance of Orders: We reserve the right to accept or reject any order at our sole discretion.
- Pricing: Prices are subject to change without notice.
- Payment: Payment must be made in full before we commence work on your order. We accept various payment methods, as indicated on our website.
- Order Confirmation: Once we receive your order, we will send you an order confirmation email. This email will serve as your order reference.
4. Delivery
- Delivery Times: We aim to deliver your order within the estimated timeframe specified on our website. However, delivery times may vary due to factors beyond our control.
- Delivery Charges: Delivery charges may apply, as indicated on our website.
- Risk of Loss: The risk of loss passes to you upon delivery of the goods to the specified delivery address.
5. Returns and Refunds
- Returns: We accept returns of goods within 7 days of delivery if they are faulty or damaged. Returns must be in their original condition, with all tags and packaging intact.
- Refunds: Refunds will be issued to the original method of payment. Shipping and set-up fees are non-refundable.
- Return Shipping: You are responsible for the cost of return shipping unless the goods are faulty or damaged. See more on our Returns policy and/or delivery information.
6. Intellectual Property
All intellectual property rights in our website and its content, including but not limited to trademarks, logos, and designs, are owned by or licensed to us. You may not use any of our intellectual property without our prior written consent.
7. Limitation of Liability
We are not liable for any loss or damage, whether direct, indirect, or consequential, arising from your use of our website or your purchase of goods and services from us.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at sales@eliteembroideryltd.co.uk or 0191 229 0848.
Additional Terms
- Custom Decoration: For custom orders, please provide clear and accurate artwork. We reserve the right to refuse orders that contain offensive or inappropriate content. We can’t proceed with the decoration if your artwork is copyrighted material or trademarked designs without proper authorization.
- Colour Variations: There may be slight colour variations between the products shown on our website and the actual products due to differences in monitors and lighting.
- Cancellation: To cancel your order, you must do so before approving logos or receiving undecorated items. Please note that a cancellation fee might apply.
- Setup Fees: A setup fee applies for embroidered logos under £40+VAT and for printed logos (heat transfer) if the file is not in a vector format (applies to any order amount). This fee does not apply to bundle deals.
- Additional Charges: Additional charges may apply for embroidery orders with a high stitch count: Small logos (e.g., Left Breast) over 10,000 stitches and Big Logos (e.g., Back Logo) over 25,000 stitches. Printed logos may also incur extra charges for larger sizes.
- Linked Websites: We provide links to other websites for your convenience. We are not responsible for the content of these linked websites.
- Artwork Approval: All artwork must be approved before production begins. We cannot be responsible for delays caused by late approval.
- Logo Approval: By approving a logo, you agree to the specific colour and size. If you need to change the colour or size, please Leave a comment on the order notes on the checkout page or contact us to create a new code, and we will send you a new approval.
- Turnaround: Turnaround times are typically 5-7 business days from logo approval. Larger orders may take up to 14 business days. We will notify you of any stock issues as the Elite embroidery website doesn’t show stock.